Refund and Return Policy

Thank you for choosing My Mental Health Check. We strive to provide high-quality online neurological and psychiatric tests and evaluations. Please read our refund and return policy carefully.

1. Service-Based Nature

Our services consist of online neurological and psychiatric tests and evaluations, including the interpretation of results. Due to the nature of these services, once a test has been taken and/or an evaluation has been initiated, we generally do not offer refunds.

2. Cancellation Policy

You may cancel your order for a test or evaluation within 24 hours of purchase, provided that the test has not been taken or the evaluation process has not begun. To cancel your order, please contact us immediately at [Your Contact Email Address]. A full refund will be issued if the cancellation is within the specified timeframe and conditions.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience significant technical issues that prevent you from completing the test or evaluation, and these issues are attributable to our platform, we will investigate the matter. If the issue cannot be resolved, a partial or full refund may be issued at our discretion.
  • Service Unavailability: If we are unable to provide the test or evaluation due to unforeseen circumstances on our end, a full refund will be issued.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Test Completion: Once you have completed the online test and the evaluation process has begun, no refunds will be provided, regardless of your satisfaction with the results.
  • Subjective Dissatisfaction: Dissatisfaction with the interpretation of results or the outcome of the evaluation is not grounds for a refund. Our evaluations are based on established methodologies and professional standards.
  • Missed Appointments: If the evaluation includes a scheduled appointment and you miss the appointment without prior notice (at least 24 hours), no refund will be issued.

5. Refund Process

To request a refund, please contact us at [Your Contact Email Address] with the following information:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for the refund request
  • Any supporting documentation (e.g., screenshots of technical issues)

We will review your request and respond within [Number] business days. If a refund is approved, it will be processed to the original method of payment within [Number] business days.

6. Modifications to Services

My Mental Health Check reserves the right to modify or discontinue any test or evaluation service at any time. In the event that a service is discontinued after you have made a purchase but before you have completed the test or evaluation, you will be entitled to a full refund.

7. Contact Information

If you have any questions regarding our refund and return policy, please contact us at [Your Contact Email Address].